Frequently Asked Questions
What about Refunds?
Client agrees to pay a nonrefundable retainer fee applicable to services described in our agreement. This non-refundable retainer agreement is effective until the completion of those services. The non-refundable retainer is earned in full upon payment.
Yes! Support is included at every step of your project, as described in the project proposal. Additional support is supported with retainer fees.
Are there additional costs?
There are no additional costs for a project, other than what is outlined in the project proposal. Additional costs are incurred via services “out of scope”, or travel outside of the San Francisco or Oakland/Berkeley area.
Can I change Plans or cancel at any time?
Projects can be changed or canceled at any time, but full payment is due on termination of current “Fee structured” project(s), and termination fees may apply to “Revenue-share models”, as detailed in our agreement.
Are you open to revenue-share models?
Yes, I am open to revenue-share models, instead of fee structures. With traditional fee structured models, the client takes all of the up-front risk. Revenue-share models are a radically different approach to collaboration and compensation.